Customer focus part 3 – the simultaneous shifting of heads

Free consultations from customers in favor to their usage of the products and services are good in the sense that these suggestions can initiate the change of momentum towards continuous improvement of the products or services. Listening to customers can indeed make us move forward with new ideas that could change the existing current standard entirely. These forced-changes must be challenged for they would open up a new frontier or dimension in the business.
All loops that were closed for sometimes may be already too long and need to be reopened for new breakthroughs. Making small changes for new improvements must be encouraged by everybody in the organization. Everybody must be aware of all changes no matter how small they are. All eyes must be on the ball. When all eyes are glued on the ball, the simultaneous shifting of heads of spectators watching the Wimbledon Men Single Final should give us the picture of how everybody much act in an organization that encourages small changes of continuous improvement.
All requirements of customers must be taken as stipulated problems. They must be analyzed to generate several solution options that must be subjected for intense discussions before selecting the most appropriate solution for implementation. These steps of problems solving are very normal for organizations that are already accustomed to problems solving. For organizations that had taken negative approaches towards problem solving would find such steps a little awkward initially, however, overtime could be experts through constant practice.
The elements of the spiraling upwards movement of continuous improvement always begins with
1. Stipulated problems
2. Problem solving activities
3. Setting as current standards which would always subject to change
4. Current Improved system (products and services)