I was quite surprised when stumbled upon the QQS formula in an old but one of the greatest books ever written about personal achievement. In his book Think and Grow Rich (published in 1937), Napoleon Hill clearly outlined the customers’ focused formula of QQS which meant Quality, Quantity and Spirit. It clearly shown that entreprenuers had already being told the 3 words that were the focal point of customers’ satisfaction long before the emergence of customers focused companies like Sony, Honda and Samsung.My next series of posts will focus on these 3 magical words that had revolutionized the way businesses being conducted today.
